FPS BOSA
Building a citizen-centric design community for and with public services in Belgium
2019 – 2022
Art direction, design and implementation, design research to inform strategy, creation of playbook and tools, teaching mini-masterclasses
A selection of work
The past years I have worked for clients in various sectors, including public services, energy, finance, healthcare & wellbeing, industry & manufacturing, logistics, media, professional services, safety & security, technology, telecom, training & education, transport & mobility,…
Stadslab 2050
A systemic approach for clean air in schools
2018 – 2020
Systemic design to discover leverage points, design and coaching use of toolkit in schools, making the toolkit available online to reach a broader audience in Flanders
Jakhals
Launching a watch brand from Antwerp
2016 – 2020
Design and management of brand, business and product: delivering acetate watches on the wrists of people across the world
More highlights from before
Anchor circle
A tight-knit management team piloting the new self-organised governance
2020 – 2021
Audit of finances and governance, contributing to strategy for a healthier organisation, coaching competitor analysis, financial and strategic reporting, budgeting and modelling impact, setting up a capacity management and financial dashboard
FPS BOSA
Coaching and piloting a product lifecycle management strategy
2021 – 2022
Defining and piloting implementation of a product portfolio management strategy in co-creation, gathering insights in focus groups, creation of hands-on tools and process: product principles, goal definition and roadmap, preparing and facilitating steerco’s
Digitaal Vlaanderen
Co-creating the digital service strategy of Flanders’ public services
2021 – 2022
Design lead for facilitation of workshops, conducting and synthesising stakeholder interviews, definition of principles and criteria, exploration of building blocks and tools to operationalise the service strategy, organising the roadmap for prioritised processes and tools
BOSA
Communicate BOSA’s offering and services on an integrated new website for BOSA
2021
Art direction and coaching of visual designer, define information architecture and content model, taking design from concept design to detailed prototype, facilitating usability tests
Medical corporation
Designing multichannel touchpoints with a common content model
2018 – 2020
Defining projects as account lead, facilitating strategy, stakeholder management and leading conceptual design. Ensure the end-user and internal stakeholders are represented from business requirements to technical implementation
Cultuurloket
Rethinking the service offering towards the cultural sector
2018
Following an organisational transition, review the website and services, and design the information architecture and concept of the new website displaying their expertise and knowledge base
Summer camp
Organising the first design thinking summer camps for professionals
2017 – 2019
Organisation of the first summer camps: three-day design thinking events, gathering speakers, experts and activities around a main theme each edition: a.o. future mobility, circular economy in Brussels